• ZOYI UK (“we”, “our”, “us”) operates zoyi.co.uk and its subdomains.
• By using our website or purchasing from us, you consent to the collection and use of your data as described here.
• We are the data controller responsible for your personal data.

• Identity data: name, billing/shipping address, company name, and contact details.
• Transaction data: order details, payment method (processed securely via our gateways).
• Technical data: IP address, browser type, device info, and website usage analytics.
• Marketing data: email preferences and communication history (if subscribed).

• To process and deliver your orders, including confirmations and updates.
• To communicate with you about service or support queries.
• To maintain website security, fraud prevention, and customer authentication.
• To improve our website, products, and user experience.
• To send occasional product updates or offers (only with your explicit consent).

• Contractual necessity: to fulfil your order or service request.
• Legitimate interests: improving services, fraud detection, and network security.
• Consent: when subscribing to marketing communications.
• Legal obligation: to comply with tax, accounting, or regulatory requirements.

• Cookies are small text files stored on your device to enhance browsing and functionality.
• We use essential cookies for secure checkout and account login.
• Analytics cookies (e.g. Google Analytics) help us understand site usage; these are anonymous and optional.
• You can manage or delete cookies via your browser settings.

By continuing to browse our site, you consent to the use of cookies in accordance with this policy.

• We only send marketing emails if you have opted in via our website or checkout.
• You can unsubscribe at any time via the link in our emails or by contacting us directly.
• We do not sell, rent, or share your data with third parties for marketing purposes.

• We retain order and invoice data for a minimum of 6 years to comply with HMRC and warranty requirements.
• Inactive customer accounts and contact data are reviewed periodically and securely deleted when no longer needed.

• We use SSL encryption and secure hosting to protect all transactions and personal data.
• Access to data is limited to authorised staff and protected by strong authentication.
• We regularly review our systems to maintain data integrity and prevent unauthorised access.

• We only share information with trusted service providers such as couriers, payment gateways, and accounting systems — strictly for order fulfilment.
• All third parties are contractually required to protect your data and comply with UK GDPR.

• Access – You can request a copy of your personal data.
• Correction – Request updates to inaccurate or incomplete data.
• Deletion – Ask us to delete your personal data (where legally possible).
• Restriction – Limit how we process your data in certain situations.
• Portability – Request transfer of your data to another provider.
• Objection – Opt out of marketing or processing based on legitimate interests.

To exercise your rights, contact us at info@zoyi.co.uk.

• We primarily store and process data in the UK. Some service providers (e.g., hosting or email) may operate outside the UK or EU.
• We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place for such transfers.

• We may revise this policy from time to time. The latest version will always be available on this page.
• Significant changes will be communicated via email or website notice.

If you have any questions or concerns about this policy or your data, please contact:

ZOYI UK
64 Wellington Road, Hampton Hill, Middlesex, TW12, United Kingdom
📧 info@zoyi.co.uk
🌐 zoyi.co.uk

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.