🛠️ Returns & Warranty Policy
Simple returns, fast support, and a genuine UK warranty for official ZOYI stock.
✅30-Day Returns Guarantee
Return any item within 30 days of receipt
- The product must be unused, in its original packaging, and include all accessories, manuals, and inserts.
- Provide proof of purchase (order confirmation or invoice).
- Once inspected and approved, a full refund will be issued to your original payment method.
Change-of-Mind returns: Buyer pays return postage.
⚙️Faulty or Damaged (First 30 Days)
If your item arrives faulty or develops a fault within 30 days
- Contact our support team at info@zoyi.co.uk.
- We’ll provide a prepaid return label (UK only).
- After inspection, choose a replacement or a refund.
🧾12-Month UK Warranty
All products sold by ZOYI UK (Official Distributor) include a 12-month warranty against manufacturing defects.
What’s covered
- Manufacturing or calibration faults
- Internal component failure (not user-induced)
What’s not covered
- Accidental damage, misuse, or unauthorised repair
- Cosmetic wear or liquid ingress
- Power surge or battery leakage
To claim your warranty, the product must carry a ZOYI UK barcode or hologram label confirming official UK stock.
🔋Warranty Process
Step 1Email your order number, issue details, and photos/video of the fault to info@zoyi.co.uk.
Step 2Our technicians will assess and provide return/replacement instructions.
Step 3Approved claims are processed within 3–5 working days of receipt.
🚚Return Address
ZOYI UK – Returns Department 64 Wellington Road, Hampton Hill, Middlesex, TW12 United Kingdom
This policy applies to consumer purchases from ZOYI UK. It does not affect your statutory rights.