1. Who We Are
We are ZOYI UK Store, registered in the United Kingdom.
- Website: https://zoyi.co.uk
- Company Registration Number: 15625451
- VAT Number: GB469 7658 18
- Address: Alliance House, 64 Wellington Road, Hampton Hill, TW12 1JT, United Kingdom
- Email: info@zoyi.co.uk
- Phone: +44 207 998 6930
We are the data controller for your personal data under applicable data protection laws, including the UK GDPR.
2. Information We Collect
We may collect and process the following personal data when you use our website or place an order:
- Name and contact details (address, email, phone number)
- Billing and shipping addresses
- Payment information (processed securely via third-party payment providers)
- Account login details (if you create an account)
- Order history and preferences
- IP address, browser type, and usage data
3. How We Use Your Data
We process your personal data for the following purposes:
- To fulfil and deliver your orders
- To process payments securely
- To provide customer service and support
- To send important service or order-related updates
- To comply with legal and tax obligations
- For fraud prevention and website security
- If consented, to send promotional offers and product updates
4. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Contract: To perform our contract with you (e.g., fulfil an order)
- Legal Obligation: To comply with UK laws (e.g., VAT records)
- Consent: For marketing communications (you can withdraw consent at any time)
- Legitimate Interests: For business administration, fraud prevention, and website improvement
5. Sharing Your Data
We only share your personal data with trusted third parties, including:
- Payment processors (PayPal, Stripe)
- Shipping carriers (Royal Mail, Evri, DPD)
- IT and website service providers
- Analytics services (Google Analytics)
- Legal or regulatory authorities when required by law
6. Data Retention
- We retain order records and associated data for 6 years to comply with tax and legal requirements.
- Account information is retained until you request deletion.
- Comments and reviews may be stored indefinitely for website functionality.
7. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your personal data (where legally possible)
- Object to processing for marketing purposes
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at info@zoyi.co.uk.
8. Cookies
We use cookies to enhance your browsing experience, enable website functionality, and analyse traffic.
You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
9. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact:
ZOYI UK Customer Serice
Alliance House, 64 Wellington Road, Hampton Hill, TW12 1JT, United Kingdom
📞 +44 207 998 6930
📧 info@zoyi.co.uk